Cancellation policy

Subscription Cancellation Policy

Some products in our store may be available as subscriptions. This policy explains how subscriptions can be changed or cancelled.

Subscription Orders

When you purchase a subscription, you authorise us to charge your selected payment method and send repeat deliveries at the price and frequency displayed when you subscribe.

Your payment details are stored securely by Shopify and our payment service providers. You will be charged automatically for each scheduled subscription order unless the subscription is cancelled in accordance with this policy.

Minimum Four-Order Commitment

All subscriptions have a minimum commitment of four successfully paid and fulfilled subscription orders.

By purchasing a subscription, you acknowledge that the discounted subscription price is provided in exchange for completing this minimum commitment.

Skipped, paused, declined, refunded or unpaid orders do not count toward the four-order minimum.

Cancelling After Four Orders

Once you have completed four successfully paid and fulfilled subscription orders, you may cancel your subscription without a cancellation fee.

You can manage your subscription through the link in your subscription or order confirmation emails. You may also request cancellation by contacting us at hello@himher.co.nz.

Your cancellation must be completed before your next order is processed. Cancelling your subscription will stop future unprocessed orders but will not cancel or refund an order that has already been processed.

Cancelling Before Four Orders

You may request early cancellation before completing the minimum four-order commitment, but you will be required to repay the subscription discounts received on all completed subscription orders.

The adjustment will be calculated as the difference between:

The standard one-time purchase price applicable when each order was placed; and
The discounted subscription price paid for each completed subscription order.

Once the applicable price difference has been paid, the remaining subscription commitment will be cancelled.

This adjustment recovers the conditional subscription discount already received and is not an additional cancellation penalty.

Changing, Skipping or Pausing a Subscription

Where available, you may manage your delivery date, product selection, delivery frequency, payment method, shipping address, skips or pauses through your subscription account.

Changes must be completed before the next order is processed and are subject to product availability.

Skipping or pausing an order does not cancel the subscription and does not reduce the minimum four-order commitment.

Automatic Renewal

After the minimum four-order commitment has been completed, your subscription will continue automatically at the selected delivery frequency until you cancel it.

You will continue to be charged for each subscription order unless cancellation is completed before the next order is processed.

Processed Subscription Orders

Once a subscription order has been processed and payment has been charged, it cannot be cancelled, returned or refunded for change-of-mind.

Cancelling a subscription only affects future orders. It does not cancel or refund an order that has already been processed.

If an order arrives damaged, defective or incorrect, please contact us in accordance with our Refund, Replacement & Subscription Policy.

Failed Payments

If a subscription payment is unsuccessful, we or our payment provider may attempt to process the payment again.

An order will only count toward the minimum four-order commitment once payment has been successfully completed and the order has been fulfilled.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable consumer law.